APPEALS
All appeals MUST be submitted online at www.nforceparking.co.uk
When you submit an appeal, please ensure you supply ALL evidence to confirm your statement. Unless we have clear evidence that supports your case then your appeal may be rejected. We only base our decisions on the facts presented.
If you appeal to the IAS and your appeal is rejected, you will lose the option to pay the reduce amount.
In the event that you wish to dispute liability for a Parking Charge, within 21 days (beginning with the day after that on which the notice is given), please provide your full name and address, vehicle registration number and the Parking Reference on the front of the Notice providing your full reasons.
If payment has been recieved for a charge at any point then it will be closed with immediate effect and any appeals pending or submitted there after will be disregarded. We operate a no refund policy on any payments recieved.
Appeal decisions should be provided within 28 days. In the event that your appeal is unsuccessful then we will provide you with the appropriate details enabling you to lodge an appeal to the Independent Appeals Service. Details of the appeal procedure can be found at www.theIAS.org.
The Independent Appeals Service (www.theIAS.org) provides an Alternative Dispute Resolution scheme for disputes of this type. We will engage with the IAS Standard Appeals Service providing you comply with our internal appeals procedure as detailed herein and that thereafter you lodge an appeal to the IAS within 21 days of rejection. If you do appeal and do not hear from us within 28 days then please contact us, do not assume that your appeal has been successful.
We reserve the right to apply an administration charge of £15.00 for any action where adminstriative work is involved or the cancellation or removal of a charge (including approved appeals)
COMPLAINTS
Please note: If you wish to challenge the validity of this charge then you must use the appeals procedure detailed above. Other issues can be dealt with under the complaint’s procedure.
If you wish to complain, you MUST complain to us directly in the first instance by writing to us at the address at the top of this letter. If you are not satisfied with our response, then you may refer your complaint to the IPC. Further details can be found at www.theIPC.info.
REGISTERED KEEPER DETAILS AND DATA PROCESSING
Please note that we obtain the name and address of the registered keeper of the vehicle from the DVLA for the purposes of enforcing this unpaid charge. Such information has been provided in accordance with the Road Vehicles (Registration and Licensing) Regulations 2002.
nForce Parking Management Ltd will process your information for the operation of their parking enforcement scheme. Processing may include the use of cameras to record data. Your information may be disclosed to, or requested from the DVLA. Records are made available to them thus ensuring the DVLA is satisfied that all data is expedited in the manner agreed and to ensure security of storage and access so as to comply with the Data Protection Act 1998. Data may be shared with third parties in relation to the issue of a PCN in order to assist with appeals. nForce Parking Management Ltd may also disclose data to a third party on the institution of legal proceedings. If you believe your data has been used inappropriately, you should notify us immediately and you can also notify the Information Commissioner and/or the DVLA by writing to the relevant address shown below:
The Information Commissioner’s Office
Wycliffe House, Wycliffe Lane, Wilmslow, Cheshire. SK9 5AF
Release of Information England/Wales/Scotland
Paying Enquiries Section, DVLA Swansea. SA99 1AJ
www.dvla.gov.uk